FAQ

A binding estimate locks in the final price regardless of how long the move takes or how much the shipment weighs. A non-binding estimate is an approximation — your final invoice may be higher or lower depending on actual conditions. We always clarify which type of estimate you’re receiving before the job begins.

We strongly recommend having someone present — either you or a trusted representative — at both the pickup and delivery locations. This allows the crew to confirm the inventory, ask questions about item placement, and get sign-off once everything is complete.

The most accurate quotes come from a full inventory walkthrough, either in person or via a virtual video survey. The more detail you provide — number of rooms, specialty items, floor access, stair counts, elevator availability — the closer the estimate will be to your final cost.

You can absolutely pack your own boxes. However, items packed by the customer are typically covered under limited liability rather than full-value protection. If you want maximum coverage for a packed box, our crew should do the packing. Ask your coordinator for details specific to your move.

Local moves generally refer to relocations within the same metropolitan area or state, typically billed hourly. Long-distance moves cross state lines or exceed a certain mileage threshold and are usually quoted by weight and distance. We handle both and will let you know which category your move falls into when you call.

We use floor runners, door frame padding, and corner guards on every job. Furniture is fully wrapped in moving blankets and stretch film before it leaves the room. Our crews are trained to navigate tight spaces carefully and to take extra precautions in older homes or high-rise buildings.

Yes. We offer seven-day scheduling including weekends and most holidays. Weekend and holiday slots fill up faster than weekday bookings, so we recommend reserving your date as early as possible if your move falls on one of those days.

For hourly local moves, additional time is billed at the same hourly rate — there are no penalty surcharges for going over. For flat-rate jobs, the agreed price applies regardless of time. Your coordinator will discuss this clearly before your move date so there are no surprises.

Yes. We can pick up directly from a storage facility and deliver to your new location. Just let us know the unit address, access instructions, and any size or elevator restrictions when you book. We’ll plan accordingly.

Monitors, TVs, printers, and similar items are wrapped individually in moving blankets and stretch film. We use original boxes when available or source proper cartons for oversized screens. Servers and rack-mounted equipment are handled by crew members with commercial moving experience.

Soft clothing can typically stay in drawers for local moves, provided the dresser is not too heavy to handle safely. Heavier items like books, tools, or fragile objects should always be removed. Your crew will let you know on arrival whether the dresser needs to be emptied before loading.

Truck size is matched to your inventory during the booking process. We operate a range of vehicles from smaller cargo vans for studio apartments to 26-foot box trucks for large homes and commercial spaces. In some cases, multiple trips or a second truck may be recommended for efficiency.

Same-day availability depends on current schedule and crew capacity. We often have openings, especially mid-week. If your situation is urgent, call us directly rather than submitting an online form — that gives us the fastest way to check availability and confirm your booking in real time.

We recommend transporting high-value personal items — jewelry, cash, passports, financial documents, medications — in your own vehicle rather than placing them on the truck. These items are not covered under standard moving liability and are safest when kept under your direct control throughout the move.

We understand that plans change. Contact us as soon as possible if you need to adjust your date. We ask for at least 48 hours notice for rescheduling without penalty. Cancellation policies vary depending on how close to the move date the request is made — your coordinator will walk you through the terms when you book.

Yes. Mattress bags and wardrobe boxes are available and can be arranged as part of your service package. Wardrobe boxes are especially useful for hanging clothes, keeping garments wrinkle-free and organized during the move. Ask your coordinator to add these when you confirm your booking.

We do not transport vehicles on our moving trucks. However, we can refer you to licensed auto transport partners we work with regularly. Coordinating vehicle transport and household moving simultaneously is something we can help you plan even if the services run separately.

We are not able to transport live plants on the truck due to liability and potential damage to other items. Plants are best moved in your personal vehicle, especially for local relocations. For long-distance moves, consider gifting or rehoming plants that cannot travel well in a car.

We coordinate with property management or HOA offices in advance to obtain the required access codes, vendor passes, or move-in permits. Let us know about any gate access requirements when you book so we can handle the authorization before moving day and avoid delays at the entrance.

Defrost your refrigerator at least 24 hours in advance, disconnect any appliances that need to be moved, set aside a bag with essentials you’ll want immediate access to — phone charger, toiletries, a change of clothes — and confirm parking access for the truck at both locations. A quick walkthrough of your checklist the night before saves time on moving day.

Yes, but hot tubs require advance planning. They must be fully drained and dried before the move. Depending on the size and location, we may need additional crew members or equipment. Let us know the dimensions and access conditions when you book so we can bring the right setup.

Absolutely. Partial packing is available for customers who want professional help with specific rooms, fragile items, or oversized furniture while handling the rest themselves. This is a popular option for people who want to save time on the harder packing without committing to a full-service package.

Valuation coverage is a protection option offered by the moving company that determines how much you can recover if an item is lost or damaged. It is not the same as third-party insurance. Basic released-value coverage is typically included at no charge, while full-value protection is available for an additional fee. We recommend reviewing both options with your coordinator before your move.

We schedule freight elevator use in coordination with building management prior to your move date. Many buildings in the area have specific time windows for moves — mornings only, weekdays only, or limited weekend hours. We confirm all of this in advance so your move fits within the building’s rules and nothing gets delayed on the day.

Do a walkthrough of your old location to make sure nothing was left behind and all rooms are clear. At the new location, check that all items are accounted for and note any concerns before the crew departs. If anything needs to be addressed, report it to us within 48 hours. We document the inventory at both ends of every move to keep the process straightforward for everyone.